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Terms & Conditions

Welcome to ScruffX! These terms and conditions outline the rules and regulations for the use of our website. By accessing and using our website, you accept these terms and conditions in full.

If you disagree with any part of these terms and conditions, please refrain from using our website.

Contact Information:
If you have any questions or concerns regarding these terms and conditions, please contact us at admin@scruffx.com.

Effective Date:
These terms and conditions are effective as of May and June 2023 but are subject to change anytime at our discretion.

1. The content of this website is for general information and use only. It is subject to change without notice.

2. ScruffX strives to provide accurate and up-to-date information on the website. However, we make no warranties or representations of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

3. This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited without prior written consent.

4. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

5. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It is your responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

6. ScruffX reserves the right to modify or discontinue, temporarily or permanently, the website (or any part thereof) with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the website.

Cancellation and Refund/Replacement Policy:

All sales made through the website are final. Refunds/Replacements will only be granted if the request is made within 48 hours of purchase. Please contact our customer support team at admin@scruffx.com to initiate a refund request. However, even if the refund is granted, the customer is liable to pay the delivery fees. Any damaged, torn, or otherwise manipulated item shall not be refunded. The refund will be initiated immediately after the product is returned within 1-7 working days.

Items can be cancelled before they are dispatched; to cancel an item, please contact customer service at admin@scruffx.com. If the item is already dispatched, it can only be refunded after deduction of the delivery and service charges.

Limitation of Liability and Disclaimer of Warranties:

To the fullest extent permitted by law, ScruffX shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the website or any content contained therein. All products, services, and information provided on this website are provided "as is" without any warranties of any kind, express or implied.

Rules of Conduct and User Restrictions:

By using our website, you agree to abide by the following rules of conduct:
- Do not engage in any unlawful or fraudulent activities.
- Do not infringe upon the intellectual property rights of others.
- Do not disrupt or interfere with the functioning of the website.
- Do not post or transmit any harmful

Shipping Policy 

Shipping Policy

Order Processing and Shipping Time: Once you place an order, it will go through a processing period. This includes order verification, product customization (if applicable), and packaging. The processing time typically ranges from 1 to 3 business days. After processing, the shipping time will vary depending on your location and the shipping method selected the minimum being 1 day and the maximum being 4 days.

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Shipping Costs: Shipping fees are calculated based on various factors, including the destination, shipping method, and the weight or dimensions of the package. The applicable shipping fees(if any) will be displayed during the checkout process. Please review and confirm the shipping costs before completing your order.

Please note that our shipping policy is subject to change at our discretion.. If you have any further questions or need additional information regarding our shipping policy, please contact our customer support team. We are here to assist you and provide a seamless shipping experience.

Privacy Policy

At ScruffX, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website. By accessing and using our website, you consent to the terms of this Privacy Policy.

1. Information We Collect:

  - Personal Information: We may collect personal information, such as your name, email address, and contact details when you voluntarily provide it to us.

  - Usage Information: We may collect non-personal information about your usage of our website, such as IP address, browser type, referring/exit pages, and operating system.

2. Use of Information:

  - We use the information collected to provide you with the services and products you request, process payments, and communicate with you.

  - We may use your personal information to send you promotional emails or newsletters if you have opted in to receive them.

  - We may use aggregated and anonymized data for statistical purposes and to improve our website and services.

3. Information Sharing:

  - We may share your personal information with trusted third-party service providers who assist us in operating our website and delivering our services.

  - We may disclose your information as required by law or if we believe that such disclosure is necessary to protect our rights or comply with a judicial proceeding, court order, or legal process.

4. Data Security:

  - We take reasonable precautions to protect your personal information from unauthorized access, loss, misuse, or alteration.

  - However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Choices:

  - You have the right to access, update, and delete your personal information. You may also choose to unsubscribe from promotional emails or newsletters.

  - You can exercise these rights or make any inquiries regarding your personal information by contacting us at scruffxx@gmail.com

6.Third Party Data Sharing:

We value your privacy. Rest assured, we do not share your information with any third parties, except those essential for order fulfillment. These trusted partners are handle your data securely and solely for providing the requested services.. Your privacy is our priority, and we take necessary measures to protect your data. If you have any concerns, please contact us for further clarification.

7. Changes to the Privacy Policy:

  - We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on our website.

By using our website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you have any questions or concerns about our Privacy Policy, please contact us at admin@scruffx.com

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